GIROUD provides a 60 day return policy for our customers. Simply place your item in the returns bag provided or follow the instructions inside your package.
When returning an item please note it must be in its original condition, unused and undamaged.
Returns will be accepted due to the selection of the wrong size or if the goods are deemed faulty. Due to the personal nature of custom inscriptions, designs and colours we cannot offer returns or refunds because of change-of-mind on these customized items.
Once a return has been confirmed you are welcome to a:
- Replacement Order – We replace your original order
- Voucher – We send you a credit note to the same value as your original order. The voucher can be used to re purchase with Giroud and is valid for 12 months.
- A full refund in the event that the goods are faulty.
Items must be in the original packaging. The 30 day period starts once the Consumer receives the goods.